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The CRM API exposes D-EDGE CRM Guest Profile, the customer data platform (CDP) that centralises the guest data of a hotel or a group. Through it, you create and update guest profiles, and search and browse them and their bookings. You manage the segments they belong to, merge and unmerge duplicates, and honour a guest’s privacy choices. Calls on guests and segments are scoped to an entity, the workspace that holds the guest profiles you work on, and every call carries an OAuth bearer token. The API is stateless: there is no session to open or carry.

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Where your integration fits

A guest profile is built from four origins as the guest’s journey unfolds. The booking arrives through the D-EDGE platform, the property management system sends the identity, the guest adds their own details after booking, and the hotel staff notes preferences during the stay. Your integration joins that flow through the CRM API: it reads everything the origins feed into the profile, and writes back what it learns on its side.
Data-flow diagram: the D-EDGE platform, the property management system, the guest, and the hotel staff each feed a guest profile whose attributes carry their origin, and your integration reads and writes the profile through the CRM APIData-flow diagram: the D-EDGE platform, the property management system, the guest, and the hotel staff each feed a guest profile whose attributes carry their origin, and your integration reads and writes the profile through the CRM API
Every attribute keeps its origin: a from field (system, pms, guest, or agent) sits next to each value, and your integration declares the real origin of the data it sends. Attributes that accept several values, such as emails, phones, and addresses, are lists in which one entry can be marked as preferred.

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Get started

Quick start

Create your first guest profile in a few minutes.

Reference

Every endpoint, grouped by capability.

Guidelines

Authentication, request conventions, and response formats.

Best practices

Patterns for clean profiles, from sourcing to deduplication.